If you enter your serial number (Kontakt, UVI, etc.), and get an error you will want to do some quick troubleshooting.
Have you already activated this serial with a different account?
Have you already actiavted this serial with your current account?
Please note that Kontakt serials can be actiavted on multiple machines using a single NI account. UVI serials can be actiavted to a single device, such as an iLok key or your computer.
If it seems that you have been sold a duplicate serial, please send us a message with the following info:
order number
serial number