Because your satisfaction is important to us we have a one-time exchange policy for products purchased from Big Fish Audio. We do not accept returns or issue refunds, but within one week of your purchase, you can exchange a product one time only. All exchanges are dollar-for-dollar. You may have a balance due or store credit depending on your unique exchange.

Any software requiring serial registration (i.e. Kontakt Player or UVI instruments) cannot be exchanged if the product has been registered.

To request an exchange, please send us a message with your order number in the subject line.