We have a one-time exchange policy because your satisfaction is important to us. For products purchased from Big Fish Audio, you cannot return a product for a refund, but you can exchange a product one time only, within one week of your receipt of the product.
Any software requiring serial registration (i.e. Kontakt Player or UVI instruments) cannot be exchanged if the product has been registered.
To request an exchange, please send us an email with your order number in the subject line.